Trash Service Guidelines:
When should I have my trash set out to the curb on pickup day?
Our routes start promptly at 7:00 am. We require you to have your trash out by 6:30 on the morning of pickup or the night before to assure a timely collection. We always try to run the route the same way every week but due to road conditions or adding new customers that require alterations of the route, your pick up time may vary.
Our trucks are equipped with GPS units which will tell us exactly what time the truck was on your street. If you did not have you trash/recycling out in time, we will not return to pick it up.
What is the holiday schedule?
Any time a holiday falls on or before your pick up day during the work week, your pick up will be delayed 24 hours. The only holidays we observe by suspending the routes are New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. If a holiday falls on a weekend, your service will not be delayed. Only these 6 Holidays affect service.
Can I pay my Bill on Line?
Yes, there is an Online Bill Payment Option on the top of our online menu on the left side of our homepage at www.mygarbageguy.com.
Can I enroll in Auto Pay?
Yes. Please call our office for details. We will process your payment for trash removal service automatically with a credit or debit card. No need for checks, envelopes or stamps. No more pesky little postcards! Just give us a call, it’s that easy.
Can I receive my bill via email?
Yes, please send us an email and request this service!
Do you pick up extra large items?
Roll Off Service Available!
Yes, but you must call in large or “out of the ordinary items” such as appliances, furniture, carpet and construction debris (small amounts only). There usually is an extra charge that will be added to your next bill for this service.
What about yard waste?
Yard waste availability and guidelines will be posted on our website near the middle of March of each year. You can sign up online or give us a call at that time to arrange for the 2013 season.
How do you dispose of syringes/used needles?
Used needles from syringes that are not properly disposed of can cause serious injury to your sanitation workers. Used syringes/needles need to be placed inside a hard container such as the plastic containers that liquid laundry detergent or bleach comes in or in a container designed especially for Sharps needles, which can be purchased at your local pharmacy. Once contained properly, they can be placed out with your garbage, NOT WITH YOUR RECYCLE.
Recycling Service Guidelines: (also, see reverse side of this flyer)
All of our customers are provided a FREE single stream recycling service. 'Single stream' means no more need to separate paper materials from the rest of your recycling before you put it curbside for collection!
You must always use the recycling bin provided to you by Duncan Disposal if you use our recycling service. This quickly identifies to the driver that you have recycling out at the curb. It’s impossible to distinguish the bags of recycling from the trash, so this rule is enforced at all times.
What if I have more recycling than what fits in my bin?
If you overflow the bin, additional recycling material may be set out in clear plastic bags placed close to the recycling bin which must also be set out. To avoid mistaken material, the recycling bin and any extra recycling placed in bags must by placed several feet away from trash which you set out.
What plastics do we accept?
We accept plastics #1-#7, look at the bottom of the item for the number inside the recycling triangle.
Do you recycle cardboard?
Yes we accept both corrugated cardboard and single ply cardboard. Boxes must be cut down into pieces smaller than 2’ x 2’ so they will fit on the conveyer belts at the recycling center.
Do labels and caps need to be removed for recycling?
No, labels and caps no longer have to be removed for the item to be recycled. Please crush up plastic bottles to save room in your recycling bin.
Do you recycle Styrofoam? What about containers with left over food?
Expanded Polystyrene Foam (EPS) is the only “Styrofoam” that is acceptable and it must have a #6 printed on it (i.e. meat trays, egg cartons, etc). All other kinds of Styrofoam will not be accepted at the recycling center because the logistics of delivering large amounts of Styrofoam to a secondary market is fiscally impossible. Due to Styrofoam being made up of 98% air, they can’t load enough up in a truck to offset the transportation costs. Materials such as peanut butter jars and motor oil containers are soiled with food or oil and should not be placed in the recycling bin for recycling. We do not accept empty LP gas containers due to the possibility of explosion upon baling.